FAQ- Shipping/ Returns

What shipping options are available?
Currently, we ship via the below:
USPS PRIORITY - 2 to 3 Business Days
USPS Express - 1 to 2 Business Days
USPS International - 10 to 15 Business Days

Please note, orders can take 1 to 2 business days to process before they are shipped.
 
Will I pay duties on international orders?
In some areas, duty taxes may be required.  The buyer is required to pay for own duty taxes. 
 

What should I do if I don't receive my order?

If your order has been shipped and the tracking details state that your package has been delivered to the address provided on the order, please note, we will not be responsible for lost or stolen packages. We recommend contacting the courier directly to obtain further information regarding your package and/or to initiate a claim.

What is your exchange/return policy?

All custom pieces are FINAL SALE

For further assistance, Please email info@kathleendeleasa.com with any questions.